Privacy Policy
The Mastara AI platform (Sahar Abdulaziz Al-Ghalayini Information Technology Company) is committed to protecting the privacy of its users and maintaining the confidentiality and security of personal data collected or processed through the platform, in accordance with the provisions of this policy and in compliance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law.
First: Definitions
- •Platform: The Mastara AI platform, represented by Sahar Abdulaziz Al-Ghalayini Information Technology Company
- •User: Any person using the platform
- •Personal Data: Any data that can identify the user
- •Processing: Any operation performed on data
- •Integrated Systems: Any external technical systems or services connected to the platform to provide services
Second: Information We Collect
- •User-Provided Information: Name, Email Address, Mobile Number, Company Details, Visual Identity (Logo, Colors, Fonts), Subscription and Billing Information
- •Platform Usage Information: File Type Uploaded, Number of Uses, Number of Files Downloaded, Download History, Platform Usage Preferences
- •Note: The Mastara AI platform does not retain the content of uploaded files after the design and upload process is complete. Savings are limited to the transaction log only; the content itself is not saved.
- •Technical Information: IP Address, Device and OS Type, Browser Type, Login/Logout Records, Cookies
Third: Use of Information
- •The Mastara AI platform uses the collected information for the following purposes:
- •Operating and providing platform services
- •Processing files and converting them into automated designs according to the visual identity
- •Managing accounts and subscriptions
- •Billing and making payments available to users
- •Verifying identity via One-Time Password (OTP)
- •Improving service quality and user experience
- •Complying with regulations and legal requirements
Fourth: Artificial Intelligence and Integrated Systems
- •The Mastara AI platform relies on artificial intelligence technologies for content analysis and design creation.
- •Some data may be processed through internal AI systems or through integrated systems with trusted technical partners.
- •These technologies are used exclusively for the purpose of providing and improving the service.
- •User data and content are not used to train generic models or shared outside the service, except in accordance with applicable regulations.
Fifth: Sharing Information with Third Parties
- •The Mastara AI platform does not share or sell users' personal data, except in the following cases:
- •Technical service providers (such as hosting, payment systems, and AI systems)
- •Official entities upon legal request
- •With the user's explicit consent
- •In all cases, only the minimum necessary data is shared.
Sixth: Data Storage and Retention
- •Personal data is retained as long as the account is active or as required by regulations.
- •File content is not retained after processing is complete.
- •Account data, download history, and invoices are retained.
- •The platform reserves the right to retain certain data after account closure for regulatory or legal purposes.
Seventh: Information Security
- •The Mastara AI platform implements appropriate technical and organizational measures to protect data, including:
- •Data encryption
- •Systems to prevent unauthorized access
- •One-Time Password (OTP) verification
- •Restricting access to authorized personnel only
Eighth: Limits of Security Responsibility
- •The Mastara AI platform makes reasonable efforts to protect user data; however, absolute information security cannot be guaranteed.
- •The platform assumes no responsibility for any damages or losses that may arise from:
- •Security breaches beyond the platform's reasonable control
- •Cyberattacks or unforeseen technical failures
- •Breach or malfunction of integrated systems or service providers
- •Illegal or unauthorized use by third parties
Ninth: User Rights
- •The user has the right to:
- •Access their personal data
- •Modify or update their data
- •View invoices and subscription history
- •Request account deletion in accordance with applicable regulations
- •Withdraw consent to data processing whenever legally permissible
Tenth: Amendments to the Privacy Policy
- •Mstra AI Platform reserves the right to amend the Privacy Policy at any time, and the user will be notified of any material changes via the platform or email.
Eleventh: Contacting Us
- •For any inquiries or requests related to the Privacy Policy, please contact us at: support@mstra.ai